![]() after that new icons appears in my SmartHub, and I didn't know what was happening, it was a hell of an update. Well, I couldn't say no to her, so "she" started to update herself. ![]() And recently "she" suggested to update her system. Now, reconnect to the original internet connection and check if Netflix is operational. Whilst connected to a different internet connection, wait for the ESN to be loaded (may take up to 5 minutes).ĥ. To do this, use your mobile phone as a hotspot if possible. Now, connect the TV to a different internet connection. The TV will now be reset to its factory settingsģ. In quick succession, press INFO > MENU > MUTE > POWER The latest software needs to be installed on the TVĢ. The Netflix ESN can be restored by following these steps:ġ. If the ESN is missing, Netflix is unable to function. To see if the esn is missing go into menu>support>contact Samsung, scroll down to the second page. Not sure why Samsung asked for the different network, but I did it as suggested. ![]() PLaced a call via email and got a reply within 24 hours. The ESN was missing from our 6400 series LED telly but we could find no way to add it.
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